Refund for final bill

[SachaL]

I have a credit balance showing on my final bill but this has not been refunded yet. Please can I get this processed? 

[Daniel0210]

@SachaL 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[SachaL]

Hi Daniel, 

Thanks for your reply! It's been over 6 weeks since the cancellation and the payment method is still active. If you can help escalate it, I would very much appreciate that! 

Thank you! 

[Daniel0210]

@SachaL 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@SachaL 

Now escalated.

[lainys]

Thanks for escalating this @Daniel0210. 

We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.