Refund for credit

[Laurenbowell]

We cancelled our Sky TV and Broadband but were charged the following month and are now showing as in credit. How do I go about getting refunded? Thanks 

[Daniel0210 · Accepted solution]

@Laurenbowell 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Laurenbowell]

What number do I use to contact them? I can't seem to get through to anyone! Thanks