Refund for Bill Credit

[Adele_H]

I've cancelled my services with sky and my account is £44.01 in credit. I've been told I have to wait 45 days after my service ends to receive it back. Is there any way I can get it back sooner? Its a long time to wait. Thanks!

[Daniel0210]

@Adele_H 

Please confirm the amount is already showing as a 'credit' on your account. 

[Adele_H]

Hi, yes it is showing as credit.

[Daniel0210]

@Adele_H 

The  essaging Team can hopefully refund this to you in the standard working 3-5 days so 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Adele_H.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.