Refund failure

[SionH-Edwards]

Somehow my bill ended up coming to a total of £105.81, but i'ts supposed to be paying only £33 for wifi, it was paid around the 12th this month with money that was needed for debts but it wasn't my money, i've tried going through the stress of getting it refunded but the money never came through and now my next bill is gonna be 5 times what i should be paying, how does my bill go from £33 to £160???

[MightyQuinn]

Hi @SionH-Edwards   Unfortunately only you can see your bills to establish why it has gone up https://www.sky.com/bill

[SionH-Edwards]

Thing is i don't recall any warning about the bill going up by £20, never got anything about it

[MightyQuinn]

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@SionH-Edwards wrote:
Thing is i don't recall any warning about the bill going up by £20, never got anything about it

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Hi @SionH-Edwards   To answer that question, we need to know why it has gone up, discounts ending, annual price rise or something else.