Refund due

[KC2104]

I cancelled my sky tv and broadband at the same time but only the cancellation for the tv was actioned. I was charged £46 this month, I rang and spoke to someone at Sky who apologised and said I was owed £52.50 and this would be credited in 3-5 days, this was the start of last week and I still haven't receibed the payment. It does show as a credit on my account but I need the money now as it wasn't budgeted for.

[Daniel0210]

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@KC2104 wrote:

I cancelled my sky tv and broadband at the same time but only the cancellation for the tv was actioned. I was charged £46 this month.

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@KC2104 

Can you clarify … have Sky now cancelled both the TV and Broadband/Talk accounts? 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm if the payment method is still active.