Refund due on closed account

[Elli300]

Hi,

How long does it take for refund credit from a closed account to be transferred back to you?

My service was cancelled on 18/09/24.

Thanks

[Daniel0210]

@Elli300 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.