Refund after leaving Sky

[Rivercarnage]

I left Sky TV and Broadband over 2 months ago and my account is showing a credit due, but this has not be refunded to my account yet, even though I have kept my direct debit open as requested when I called to cancel, any help much appreciated

[caesarome]

@Rivercarnage 

Your post has been escalated to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Sarah48]

Ive got the same problem atm, been a week now and im wanting to get it sorted asap, if you have any answers let me know please

[Daniel0210]

@Sarah48 

Is any overpayment after cancelling now showing as a credit on your account? 

[Sarah48]

Yes its showing credit on my account but nothing refunded yet 

[Daniel0210]

@Sarah48 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Sarah48]

Is this the forum page that im on lol? So just keep refreshing and waiting for the bubble?

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sarah48.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If you there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Jayney73]

I've got the same problem as a lot of others on here, I'm still awaiting a refund after over a month.  I have phoned once and got cut off after waiting for ages,  I havent got the time to be sat waiting on the phone forever for that to happen again! 

[caesarome]

@Jayney73 

Does the refund appear on your account as a credit ?

[Jayney73]

@caesarome yes it says a credit on my account 

[Daniel0210]

@Jayney73 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jayney73]

@Daniel0210 thankyou very much 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jayney73.