@CaroleW1
Refunds should take 6 weeks from the last day of connection but it's apparently taking longer.
We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.
If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
