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Discussion topic: Refund - Broadband delayed installation

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KiraS
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Refund - Broadband delayed installation

‎22 Nov 2024 11:48 AM

I have recently changed to sky and getting a cable installed for Fibre but there has been an issue so this has been delayed until then end of December. I have a tv and broadband package which is to be started this week. Since I have not got the broadband installed yet, would this be recognised and refunded or would I have to communicatw this to Sky to get this deducted? Thanks in advance!
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PandJ2020
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Re: Refund - Broadband delayed installation

‎22 Nov 2024 11:51 AM - last edited: ‎22 Nov 2024 11:51 AM

Posted by a Superuser, not a Sky employee. Find out more

Any auto compensation would only apply to the broadband.  Best to call...

I am just another Sky customer and my views are my own
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