Refer a friend

[Lisa489]

I received a email on the 15th to say my voucher was ready so we both click to receive our vouchers and did everything was asked to do said we would get a email with our vouchers it's now the 22 nd and still no vouchers called and no help there absolutely shocking service on the call they didn't have a clue 

[caesarome]

@Lisa489 

There is an ongoung fault with these at present that is being investigated, there is no timescale for a fix at present.

[Lisa489]

This happened to me a while ago when I referred a friend and I am still waiting for that 1 also to me seems abit strange 

[Lisa489]

And when I say a while ago I mean years and even though I have mentioned it a few times the person on the other end didn't know what to do so never got to bottom of it so I gave up guy promised it wouldn't happen again and we would have it before Xmas and long behold problems again 

[Lisa489]

@caesarome 

[Dianne1]

• Yea I got an email saying accept your voucher and still have not got it.

[Jamespir]

Yes me too 

[Dianne1]

Really bad service too tht live chat is rubbish too to try and talk to customer service agent 

[caesarome]

As explained above @Dianne1 , there is an ongoing fault with these at present hence the delay.

[autoimage]

Same - no voucher . Very poor ....

[bobbrns]

It's all very well saying "There is an ongoung fault with these at present that is being investigated, there is no timescale for a fix at present." but many of us are waiting !! Very poor service, at the very least we should receive an email saying the voucher is in transit and will be honoured in the future!!