Refer a friend voucher

[Kerryc78]

I had the email yesterday asking me to claim my refer a friend voucher, I did so and the pop up message said it would be emailed. Spoiler - it was not! 

Ive emailed the refer a friend email address and had no response for over 24 hours.

My friend who referred me has had the same issue.

No way to discuss this with an actual person. 

This is not the first or even the second time they've disappointed me and ive only been a customer since July this year. Honestly wondering if I made a very poor decision! 

[GD1]

@Kerryc78  When did their services go live?

https://www.sky.com/help/articles/introduce-a-friend-b

• If it’s been at least 45 days since your friend’s first bill payment and you still haven’t received the link to redeem your reward, please email us at [email protected].

When will I receive my reward?

You'll receive your reward by email after your friend's services are installed, or Sky Mobile account and SIM is activated, they have paid their first bill and two weeks have gone past after the cooling-off period.

Your friend must have input their new account number(s) to confirm their purchase, otherwise this will not count as a referral.

You'll then have 11 months to pick your reward and use this before it expires.

[Kerryc78]

We've done all that and had the email inviting us to claim the voucher - which we did but neither of us has received the email containing the voucher code despite the pop up saying it was sent to our respective email addresses

[PandJ2020]

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@Kerryc78 wrote:

We've done all that and had the email inviting us to claim the voucher - which we did but neither of us has received the email containing the voucher code despite the pop up saying it was sent to our respective email addresses

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Checked it hasn't been gobbled up by a spam filter?

[Kerryc78]

Checked for the spam filter too - not even had an acknowledgement of my email I sent to [email protected].