Refer a friend voucher doesn’t work

[Nat+j]

I referred my mum to sky and we both received a £75 prepaid card which we had to activate. Followers all the rules and activated the card but when trying to purchase something in a shop the payment is declined. I can't get through to sky to speak to a human and I can't get past the virtual assistant as it doesn't u sweat and my problem. I have been a loyal customer of sky  for many many years I find this very poor service and false advertising if you can't use your rewards 

[caesarome]

There is a free number you can call at the bottom of this link:

"What should I do if I have problems with My Reward":

https://www.sky.com/refer-a-friend

If you can't get through today then I would try again sometime from Monday onwards.

[Nat+j]

Many thanks tried that number and it won't let me get past the options grrrr Thankyou anyway 

[caesarome · Accepted solution]

Perhaps the people that answer calls from that number don't work on Sundays which is why I suggest trying again from tomorrow onwards.

[Viv561]

There is a specific phone number that is supposed to deal with the voucher scheme..   All quite useless. Give incorrrect information and advise that they are dealing with your query.  It's not a UK call centre