Hi,
I am writing to formally raise a complaint regarding the ongoing issues I have experienced with your "Refer a Friend" scheme, which has been unresolved despite numerous emails, screenshots, and several reassurances from your team over the course of more than a month. This issue has been ongoing from the begining of the year!
I referred a friend to Sky in accordance with the advertised scheme. They joined and paid their first bill in November, qualifying me and my firnd for a reward voucher. However, I have still not received a valid voucher that I can redeem. I have made multiple attempts to resolve the issue by following your troubleshooting suggestions (clearing cache, trying different devices and browsers, etc.), but the problem persists.
Throughout this process, I have:
Been told the voucher had already been sent (it had not).
Experienced repeated errors when trying to select a retailer (Curry’s) through the redemption portal.
Sent screenshots of error codes and provided alternate email addresses as requested.
Been asked to resubmit the same information multiple times despite it being previously provided.
Waited through extended delays without resolution or clear communication.
Been informed my friend’s referral details were incorrect, even though they were accurate from the start.
Despite following all instructions and engaging in good faith, I have had to chase the matter repeatedly, with no satisfactory outcome. The time, effort, and frustration involved in claiming a promised £60 reward have been unreasonable and unacceptable.
Could you either escalate or provide details of your complaints procedure.
