Reduced Bill

[Figtree2]

Hello I got cut off from the chat to staff Rebecca . I was explaining I was promised a call from sky October 2nd from a manager to reduce my dads bill for not using sky kids since 2025 they have only adjusted the bill for October. 

[PandJ2020]

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@Figtree2 wrote:

Hello I got cut off from the chat to staff Rebecca . I was explaining I was promised a call from sky October 2nd from a manager to reduce my dads bill for not using sky kids since 2025 they have only adjusted the bill for October. 

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We're other customers here so cannot assist you with account specifics...

You'll have to get back in contact with Sky - either phone or chat.  (Sky will not normally provide retrospective refunds of services unless there's a very specific reason, i.e. 'not using' probably won't count)

I wouldn't bank on them calling.  Also, they would normally only deal with the account holder unless you have PoA or similiar.  https://www.sky.com/help/articles/third-party-assistance

[Figtree2]

I was promised a manager will call October 2nd in regards to my dads bill. He has been charged for sky kids but only adjusted the October bill. I am requesting his bill can be adjusted from the start of 2025 £55 charged at £8 for every month which he never used. 

[PandJ2020]

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@Figtree2 wrote:

I was promised a manager will call October 2nd in regards to my dads bill. He has been charged for sky kids but only adjusted the October bill. I am requesting his bill can be adjusted from the start of 2025 £55 charged at £8 for every month which he never used. 

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See my reply above...

[MightyQuinn]

Hi @Figtree2   Please see Welcome below for information about this community forum. You are not talking to Sky, just other customers.