Speak to an advisor

[bill200]

have proof of returned sky equipment, but you keep sending me emails , threatening me weith charges

[MightyQuinn]

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@bill200 wrote:

have proof of returned sky equipment, but you keep sending me emails , threatening me weith charges

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Hi @bill200   I'm sorry but we don't send you any emails. Please see the answer and have a look at the Welcome below.

[Daniel0210]

@bill200 
I’ve escalated your post to Sky and their Messaging Team should contact you later but more likely to be tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @bill200 an invite to chat.

[Sharon200]

Hello I returned my sky TV equipment in the returns box I received from you . I received an e mail saying it had been delivered back to sky then today I received a message saying to return my equipment or charges will be applied. What's going on 

[caesarome]

@Sharon200 

As you are only talking to other customers here you will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

If you have the tracking number from when you returned this then give it to the adviser.

[Sharon200]

Oh thank you. I didn't realise.