Returning Sky Q box

[Lee8219]

Why is there a charge on my account for January when I returned. My box 6 weeks ago. 

[caesarome]

@Lee8219 

Sadly this does happen.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Daniel0210]

@Lee8219 

Have you kept your proof of posting? If not any cancellation of non return fees will be at Skys discretion. 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Lee8219.

[Addie15]

Update-We are closing this invite now due to no response. If you still need help please let us know so we can re-escalate this for you. Thanks.