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Discussion topic: Re: Returning Sky Q box

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This message was authored by Lee8219 This message was authored by: Lee8219

Re: Returning Sky Q box

Why is there a charge on my account for January when I returned. My box 6 weeks ago. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Returning Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Lee8219 

Sadly this does happen.

 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Lee8219 

Have you kept your proof of posting? If not any cancellation of non return fees will be at Skys discretion. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Returning Sky Q box

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Lee8219.

This message was authored by Addie15 This message was authored by: Addie15

Re: Returning Sky Q box

Posted by a Sky employee

Update-We are closing this invite now due to no response. If you still need help please let us know so we can re-escalate this for you. Thanks.

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