0

Discussion topic: Re: Miracle support

Reply
Avatar for CDL14
Level 1 icon
What's this?
This message was authored by: CDL14

Message posted on ‎27 Dec 2025 04:31 PM

Re: Miracle support

I am absolutely stressed out with sky customer service team...appalling. They owe me monies and this has been going on since October. Speaking to 6 incompetent people in one call of 85minutes I think is unexceptable. How many chances should this company be given and what is the best way to resolve my issue? I have already emailed the CEO Dana Strong but having just looked on this forum it appears she offers no support either???

Report post
Post 1 of 6
163 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎27 Dec 2025 04:36 PM

Re: Miracle support

Posted by a Superuser, not a Sky employee. Find out more

@CDL14 

Your post appears unconnected to the thread you've added to. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
HAPPY NEW YEAR
Report post
Post 2 of 6
153 Views
0 Likes
Reply
Avatar for CDL14
Level 1 icon
What's this?
Topic Author
This message was authored by: CDL14

Message posted on ‎27 Dec 2025 04:38 PM

Re: Miracle support

Sorry this is the first time I've been on this forum. Sky customer service is enough to make anyone lose their temper.. they are absolutely useless

Report post
Post 3 of 6
149 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Dec 2025 04:59 PM

Re: Miracle support

Posted by a Superuser, not a Sky employee. Find out more

@CDL14 

Can you start from the beginning and explain why they owe you money ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 6
129 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎27 Dec 2025 05:20 PM - last edited: ‎27 Dec 2025 05:21 PM

Re: Miracle support

Posted by a Superuser, not a Sky employee. Find out more
@CDL14 wrote:

I have already emailed the CEO Dana Strong but having just looked on this forum it appears she offers no support either???

Funnily enough, the heads of multi-billion pound companies are rarely involved in answering customer email.  Reportedly the formidable Ms Strong is currently considering whether to take the job of running the BBC...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 5 of 6
113 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎27 Dec 2025 05:24 PM

Re: Miracle support

Posted by a Superuser, not a Sky employee. Find out more
@TimmyBGood wrote:
@CDL14 wrote:

I have already emailed the CEO Dana Strong but having just looked on this forum it appears she offers no support either???

Funnily enough, the heads of multi-billion pound companies are rarely involved in answering customer email.  Reportedly the formidable Ms Strong is currently considering whether to take the job of running the BBC...

Indeed.  There will be an Executive Office that monitors the mailbox and may redirect it to the appropriate internal team.  It sometimes get results.

 

I've used this technique before with other large firms.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 6 of 6
109 Views
Reply
Reply