I have returned my Sky broadband equipment and now got text saying i will get a £50 fine for not

[Peterholton199]

The engineer took the old equipment when he installed the new one xx

[caesarome]

The engineer shouldn't have told the equipment with them as usually it is up to the customer to return it.

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Daniel0210]

@Peterholton199 

I'm afraid it's extremely unlikely the equipment will arrive at the Unipart warehouse that it should have been returned to (via the Post Office). 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Peterholton199.

[Lisa-P1987 · Accepted solution]

We are still looking to help you @Peterholton199 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks