20 May 2024 12:39 PM
20 May 2024 12:44 PM
Posted by a Superuser, not a Sky employee. Find out moreI've moved your post to its own thread as your issue is totally different to that of the OP of the thread you were in.
The billing process applies to us all so:-
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.
If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.
This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support
If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass
20 May 2024 12:44 PM
Posted by a Superuser, not a Sky employee. Find out more@Jal If you pay by direct debit and it fails on the 23rd Sky will try again 10 days later, if that also fails your services will likely be suspended/restricted until the bill is paid in full, there is no way around that as it is an entirely automated process.
20 May 2024 01:06 PM
Thanks for that I've paid for my tv but it wouldn't let me pay broadband and talk on the 3 April I don't no what to do
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