Can you contact customer service by email or live chat?

[Suggs2]

Hi I would like to pay my sky bill and turn my service back on please..

[Daniel0210]

@Suggs2 

Despite the thread title this isn't a method of contacting Sky. 

Presumably you've missed payments and services have been restricted. 

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Chrisee]

@Suggs2 see https://www.sky.com/help/articles/make-a-payment Sky will only reconnect services once the full debt is cleared and an automatic payment system like a monthly direct debit is set up. Their agents cannot talk to you until the debt is cleared so you cannot suggest payment plans if you still need use of the service.