Box and remote has been returned.

[VP3]

Dear Sky

You sent me labels to return two sky boxes, cables and remotes. This returned on 15th April.  However you have taken over two hundred pounds from my account.  I am a pensioner and not working and you have left with no money in my account.  I need a refund immediately. these are the letters on the label

[removed] - This is the bar code

Moderator Notes: Removed personl information 

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@jeremy110 wrote:

It has all been returned ages ago. You confirmed receipt of it. 

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[Addie15]

Hi there, @VP3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147