REFUND OF CREDIT ON ACCOUNT

[Chrissie20]

I need help getting a refund due to me. relating to a credit on my account since 5 Dec.  I cancelled the direct debit after one was taken after the broadband account was closed..

Thanks

[Daniel0210]

@Chrissie20 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer but as you have already cancelled your payment method you will need to contact Sky and speak to an agent; either by calling, or initially through Sky Assistant or via social media.

They can reinstate your payment method and reimburse in 3-5 working days or get a back office team to raise a cheque and post it to you which will take significantly longer.