Quoted contract price

[Chewy1967]

I got a new contract over the phone and was told 119 euro. I asked was that it total including vat and I was told yes. 
however when I got home the new next bill charge is 131 euro. 
I emailed back 4 times on the email that we sent to me but have received nothing back. What should I do

[Daniel0210]

@Chewy1967 

I believe those types of email are not set up to receive replies from you. You may need to call Sky Ireland when the lines reopen. I don't think they are open over the weekend.

[caesarome]

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@Chewy1967 wrote:

I got a new contract over the phone and was told 119 euro. I asked was that it total including vat and I was told yes. 
however when I got home the new next bill charge is 131 euro. 

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When did you agree this new contract with Sky and when was the next bill due to be paid ?