On the 26th Sept as a new customer i ordered (over the phone) the new customer deal of TV & Broadband of £35pm - the operative said I couldn't have that price, but he could do it for me for £36pm I didn't understand why, but I wasn't going to quibble over £1
So on the 6th Oct the engineer came to instal my broadband, which was problematic but again I didn't know why....
Anyway he left and all services were up and running, no problems until I was billed on the 13th Nov - £19 Sky TV & £42.25 for the broadband - I called the "helpdesk" and after being transferred to several people was told that the price would be amended and someone would call me back within 3 days to confirm. I believed they would honour the price despite no-one actually calling me back. Then on the 8th Dec I was horrified to see that I was still being charged the same prices. I called again on the 9th again after speaking to several people in various departments I was told I can't have the price I was orginally quoted because I have a 'copper line'.
So now having left Virgin Media I am now paying more for my Broadband and TV with a lesser quality line - so any potential new customers reading this be careful and make sure you get the prices confirmed in writing before agreeing to becoming a Sky customer!
As a new Sky customer I have not had a good customer journey so far, from a company that claims to be one of the best Broadband providers 😧
