Pull your socks up Sky

[jonathanread]

Please  don't threaten me with non- return of equipment charges despite being asked, this the 4th time for return packaging.

Come on.....sort yourselves out Sky

[GD1]

@jonathanread  You're not talking to Sky by posting here, this is a customer helps customer community, no one here knows who you are or even your account details.

[PandJ2020]

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@jonathanread wrote:

Please  don't threaten me with non- return of equipment charges despite being asked, this the 4th time for return packaging.

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The contract states it's your responsibility to return hardware.  (Even if Sky do not provide boxes)

Use your own and keep proof of posting: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

If you do not return them then you will be legitimately charged.

[caesarome]

@jonathanread 

If you haven't received the return packaing then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.