Promised Manager Discount not materialised!!!!

[SteveRobertssky]

When I went through contract renewal, I signed up for 2 years (been with Sky over 20!). The gent I spoke to promised me a £5/month 'Managers discount' to sign up - said it wouldn't show on initial contract email but would be added after as it was 'discretionary' and needed 'manager approval'. Needless to say it hasn't materialised! Anyone else have the same experience? What can I do or have I just been scammed?!!!

[Daniel0210]

@SteveRobertssky 

As you negotiated this on the phone give Sky another call. Give the date and approximate time of the original call and the agent should be able to listen back to it and establish what was said and agreed. 

[SteveRobertssky]

Is it possible get an agent via webchat? I am at work so can't call. Thanks

[GD1]

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@SteveRobertssky wrote:

Is it possible get an agent via webchat? I am at work so can't call. Thanks

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Not via the community.

[Daniel0210 · Accepted solution]

@SteveRobertssky 

You can always call after work or on a day off. These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[SteveRobertssky]

Thanks all. Now sorted by calling. My £5 monthly discount has been applied and back dated. 😀