@Elizabeth90 Your post has been moved from the Sky Go board as Netflix is unrelated to the Sky Go app.
Have you followed the steps here? Using Netflix | Sky Help | Sky.com | Sky Help | Sky.com
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
