Price on website not honoured.

[Gail]

 On MySky under 'Choose your SIM only plan there was an offer of 4MB where the normal cost was £8 but this was scored out and replaced by £6. However when you clicked on this the normal cost of £8 was displayed. I phoned up yesterday and they gave it to me at £6  after a bit of discussion and 'checking with my manager' usual stuff

However on checking my bill it's showing up as £8.  (On looking on MySky today that offer is gone and it's just showing as £8)

And to add insult to injury they have cancelled my  £6 / 2MB, credited me £6, put me on the £8 rate and charged the £2 difference so my bill this month is £10!!! I don't know what kind of mixed up billing system does that.

I've got 3 SIMs on this plan so it's not just a couple of quid.

[caesarome]

What does your future bills show that you will be paying for this sim ?

[Gail]

 £8 a month.

[caesarome]

It might be worth registering a complaint giving them time and date that they agreed the £6 price with you:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Gail]

 Just to update this post.

 The complaints department listened to my original phone call and agreed with what I had been promised.

Unfortunately they couldn't honour the deal because the offer had finished.

So they have given me 2 of my SIM cards at £8 and the third one for free.

So I'm paying £16 for 3x4 Mb instead of the £18 for 3x2Mb that I had before.

So that's a win for me.

Thank you for pointing me in the right direction to complain to.