Price increase April 1st 2026

[caesarome]

@slaters 

What do your future bills show ?

[asuran25]

This is probably my first message in here forgive me if it breaks any rules.

<Whine mode: on>

I have had an awful time with Sky so far, with a further 11 months to go of drop outs, slow speeds (but the sky self-check comes back as a chirpy all fine!), they tried to get me onto fibre and OpenReach tried to install it in the wrong place and threatened to charge me if they werent allowed to install it where they wanted (turns out this was a bit of lazy naughtiness too) and missed two attendances to boot....I could go on.....and onnnnnnn . I have had enough, I want out.

I got a message on 31/03/2026 advising of a price rise and what seems to be an offer to cancel the subs if not happy with the pleasure of £3 more for this misery. I called, got told by an agent that it was impossible to follow the conversation because the line was bad (not this bad on the joining number as I remember) and the call got terminated - apparently this is the only channel to contact a massive organisation, no email no messaging!!

< Whine off>

Solution and request advice pls:

I have sent a complaint through their site requesting an email back to resolve the issue with the unsubscribe. Is there an email address to contact Sky if they find my phone line bad?? Could I have any advice of getting away from this ISP, they are TERRIBLE!

Thank You for any help.

U

[Daniel0210]

@asuran25 

You carried out the correct process. I would recommend trying again.

Sky have been sending out emails and letters to customers regarding the April 2026 annual price increases.

Once yours has arrived it contains a number to call if you wish to cancel certain Sky services penalty free.. You then have just 30 days to call after receiving the notification. Leaving penalty free (no early termination charges) only applies to Sky+, Sky Q, and Broadband/Talk subscriptions.

[Skyboy99]

Since you've tried contacting sky through the normal channels, it's time to escalate!

Send an email to [Removed]. You should get a call/response from someone in the "Executive team" who can exempt you from early redemption fees.

I did this an use One Touch to switch - all worked perfectly. My Next Predicted Bills section shows a credit due back where I have paid in advance.

I was Broadband only.

Good luck 

Moderator notes: Removed email address

[DaveDrizen]

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@LB2026 wrote:

To be fair, I gave Sky more than enough chances to drop their prices when my TV packages were up and they flatly refused, so they set me on the path to switch.

Only when I actually gave them the 30d notification did they then try to put a deal in place.

Agree with you on the teaser rates, but at least they last until Apr 2028, I reckon I will save myself 1,500 over that time and  see if Sky want me back in 2028

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I think will find that only  your discounts that will remain the same till  in your minimum term which ends in2028, however the list price of  the products in your package  is usualy increased every year in April so you can expect a price increase of actul subscription next year.  If you look at your billing it shows the list price of each iteam with incontact discount and a end date.

[Anonymous]

@Shellywills You Neen to persevere in ringing them again, It's the correct avenue to ending your contract for Broadband if your unhappy

The lines can't be bad on every call but trying to shortcut things with emails and waiting on complaint replies etc... Will almost 100% not work out well for you

Nows your chance to leave if your that unhappy... Don't squander it

[Anonymous]

@asuran25 Apologies, Me message was actually for you

[asuran25]

Thank you both. Sky do not acknowledge the complaint with a copy of the message and their textbox is not scaleable to show whole messages for a coherant review before sending nor a comprehensive screenprint.

I video'd the screen, scrolled the message and then sent it, because they really to tick the "cannot be trusted" box.

I will take both of your advice, call again tomorrow and maintain the request.

Warmest Regards

U

[slaters]

@caesarome 

My July/August shows increases but thats because my deals/contract ends in July.

Nothing before that ? 

[Me134]

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@asuran25 wrote:

Thank you both. Sky do not acknowledge the complaint with a copy of the message and their textbox is not scaleable to show whole messages for a coherant review before sending nor a comprehensive screenprint.

I video'd the screen, scrolled the message and then sent it, because they really to tick the "cannot be trusted" box.

I will take both of your advice, call again tomorrow and maintain the request.

Warmest Regards

U

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I'm slightly puzzled as to how you've contacted Sky here:- 

"and the call got terminated - apparently this is the only channel to contact a massive organisation, no email no messaging!!

< Whine off>

Solution and request advice pls:

I have sent a complaint through their site requesting an email back to resolve the issue with the unsubscribe. Is there an email address to contact Sky if they find my phone line bad??"

You called first on a bad landline, yes? How dId you complain? Did you find the messaging service? On a computer at least I've always just selected all of the text and copy & pasted it into a text document.

If the landline isn't good why not use a mobile? You can always note down any important information if you need to go out somewhere for a better signal.

[Me134]

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@slaters wrote:

@caesarome 

My July/August shows increases but thats because my deals/contract ends in July.

Nothing before that ? 

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Then you have no price increase (yet at least), the Netflix one is because Netflix themselves put their prices up.

[asuran25]

I dont think you have grasped what I was saying. Copying and pasting text from a message box hreaks the link. If you capture a vid of the message being built and and sent, there is absolute proof.

I do not have a landline phone. I used a mobile.

There is no written messaging system to Sky. But I sent a complaint of what happened, today, I got a Whatsapp invite, AI chat wanted all details and I gave the complaint reference and request to cancel. First agent came on and the chat was painful, she did not access the complaint bit wanted a restatement of fact- circular conversations followed.

Chat started 10.20, last message at 11.36, then Chat bot stepping in at 12.14 advising that agent is no longer available. 

New agent came on and we went round the bush again - several times, the bush was becoming thonrier by now.

Agent Refused cancellation without early termination charge, apparently I missed the date by 6 days. Further scuffles incl refusal to accept a print screen of the email showing that I was still within deadline to cancel without charge (something about files can t be shared with the brand?), sent it through anyway and the agent accepted it and instantly cancelled as requested.

The last part proves my point- if you do not have PROPER defensible evidence, this company might not take your word for it. Good luck with a copy and paste of your messages or confirmation of times of chats. If you recorded conversations, your assertion would stand.

Anyhoo, contact started at 10.20, concluded at 12.54. Utterly confusing, utterly confused altogether unpleasant and relieving.

One last message on this forum, and hopefully I bolt.