@Leastuart
You have been told incorrectly as Sky doesn't pay your previous supplier but what they will do is to apply a credit to your bill.
lThis link explains what you need to do:
https://www.sky.com/help/articles/switching-credit-offer
You must provide a copy of the bill from your previous supplier where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)
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