Credit refund

[Hera17]

My balance is in credit and I've moved to another broadband. How I can get those money?

[GD1]

@Hera17  Did you leave your payment method in place?  If so we can ask the community messaging team to help with the refund.

[Hera17]

No, my direct dabit has been cancelled

[Daniel0210]

@Hera17 

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer. Let us know if you still want your post to be escalated. 

[Hera17]

The only option to get in touch with the team is via phone call?

[Daniel0210]

@Hera17 

No. A private chat would be arranged on here. 

[Hera17]

Thank you. I will wait for the private chat then

[Daniel0210]

@Hera17

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[lainys]

Thanks for escalating this @Daniel0210 . We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.