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Discussion topic: Possible security breach in the text chat service

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This message was authored by BenWarren This message was authored by: BenWarren

Possible security breach in the text chat service

I have been trying to contact someone [still havent] because someone was meant to connect me this morning.

 

I tried the text chat service - at some point [having provided lots of personal details] the agent asked me to enter bank details into website that does not appear to be attached to sky idavid.liveperson.net 

 

When i challenged to provide a alternative they said there as none and now the convesation has died.

 

Not sure how i am meant to contact you - I am not paying you to talk on the phone to verify if someone is coming to an apointment you made.


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This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: Possible security breach in the text chat service

Posted by a Sky employee

Hey @BenWarren 

 

Wlcome to the Sky Community Forum! 

 

I understand why did you think that the third party link is suspicious. I just wanted to confirm that it's safe to use and Sky uses it for secure identification of customers. I hope this helps 🙂

 

You can keep an eye on your engineer appointments and products on the My Sky app or on the sky.com website using your Sky ID. 

 

You can read more about the My Sky app here:

 

https://www.sky.com/help/articles/my-sky-app

 

Fanni

Community Moderator

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BenWarren
Topic Author
This message was authored by BenWarren This message was authored by: BenWarren

Phishing attempts happing in text chat - be aware

Be careful using the text chat service that sky have - i did and at somepoint the agent tried to get me to put my bank account details into a non sky website.

 

When challenged they told me to ring a number that does not appear on skys website as well.

 

Ben

This message was authored by Mark39 This message was authored by: Mark39

Re: Phishing attempts happing in text chat - be aware

Posted by a Superuser, not a Sky employee. Find out more

If you want to call you can find an authorised number via the 'need more help' link here: https://www.sky.com/help/home

 

Sky need to positively verify your identity before being able to discuss anything with you, which, no doubt is what the questions and the need to provide your bank account details were for.

This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: Possible security breach in the text chat service

Posted by a Sky employee

Hey @BenWarren 

 

Wlcome to the Sky Community Forum! 

 

I understand why did you think that the third party link is suspicious. I just wanted to confirm that it's safe to use and Sky uses it for secure identification of customers. I hope this helps 🙂

 

You can keep an eye on your engineer appointments and products on the My Sky app or on the sky.com website using your Sky ID. 

 

You can read more about the My Sky app here:

 

https://www.sky.com/help/articles/my-sky-app

 

Fanni

Community Moderator

BenWarren
Topic Author
This message was authored by BenWarren This message was authored by: BenWarren

Re: Possible security breach in the text chat service

Can someone in sky either contact me directly or in this form provide me with the contact details to which i can submit a data subject access request - when i asked your call centre they told me that there was nobody that could be contacted to do this and that there was no facility to do so.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Possible security breach in the text chat service

Posted by a Superuser, not a Sky employee. Find out more

@BenWarren 

See this link regarding submitting a subject access request https://www.sky.com/help/forms/customer-information-request

These can take up to 28 days to be actioned.

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
BenWarren
Topic Author
This message was authored by BenWarren This message was authored by: BenWarren

Re: Possible security breach in the text chat service

This is really geeting ridiculours - first the call centre says tehre is no way of doing it and now you send me a link to a form you cannot submit.

 

There is a field here that is mandatory that asks for account number - but it is a drop down list with not values - so the form cannot be submitted.

 

Please provide me with a method to submit a data access request.

 

ben

This message was authored by Mark39 This message was authored by: Mark39

Re: Possible security breach in the text chat service

Posted by a Superuser, not a Sky employee. Find out more

Is your Sky account linked to the Sky ID you've logged in with? Works fine for me.

BenWarren
Topic Author
This message was authored by BenWarren This message was authored by: BenWarren

Re: Possible security breach in the text chat service

yes - have tried repeatedly - account number is a drop down wiht no option

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