12 Jul 2024 01:03 PM
I have been trying to get in touch today and called all the below to. no avail not one person who i got throught to was willing to help me.
I looked on the app yesterday to see how much i need to pay to get teh services back on and paid that amouint and now its trying to make me pay next months bill to switch back on but literally cannot speak to a human as cant get through the IVR!! COMPUTER SAYS NO!!!!!!!!!!!!!
12 Jul 2024 01:33 PM
Posted by a Superuser, not a Sky employee. Find out more@RJAD if you were more than two weeks late paying your last bill, Sky will require you to pay next month's bill in advance, before they'll restore your services.
12 Jul 2024 01:06 PM
Posted by a Superuser, not a Sky employee. Find out moreThe computer will say no if your services are suspended as you will need to pay that bill in full and if you were 2 weeks or more late in paying it then you would also need to pay the next one and setup a monthly payment method before you can then talk to Sky.
12 Jul 2024 01:07 PM
Nobody has helped me at all
12 Jul 2024 01:09 PM
Posted by a Superuser, not a Sky employee. Find out moreI have said why you can't talk to Sky as you will have to pay the bill now before you can talk to them as per my post above.
12 Jul 2024 01:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJAD wrote:
Nobody has helped me at all
The advice from @caesarome is the only option.
Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend won’t be processed until the following week as banks are closed.
12 Jul 2024 01:33 PM
Posted by a Superuser, not a Sky employee. Find out more@RJAD if you were more than two weeks late paying your last bill, Sky will require you to pay next month's bill in advance, before they'll restore your services.
12 Jul 2024 01:34 PM
I have a DD in place paid existing bill so what going on
12 Jul 2024 01:36 PM
Posted by a Superuser, not a Sky employee. Find out moreAs we can't see your bill what does it say here:
https://www.sky.com/bill/tv-broadband-talk
Feel free to post an image if you want but blank out your account number.
12 Jul 2024 01:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJAD wrote:
I have a DD in place paid existing bill so what going on
You have to allow time for the funds to reach Skys account. As we've already stated it's not instant.
12 Jul 2024 02:23 PM
NONSENCE, still no way of getting through to an advisor
12 Jul 2024 02:40 PM
Posted by a Superuser, not a Sky employee. Find out more
@RJAD wrote:
I have been trying to get in touch today and called all the below to. no avail not one person who i got throught to was willing to help me.
What did Sky say? Was your direct debit not paid? Is that the reason for the manual payment? Have you paid the next payment as well?
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