So every month I pay my bill in full atleast 11 days prior to the bill date so it goes in as credit then comes out or my Sky Account on the bill date.
unfortunately last month I had an overspend due to my boulder having a fault and to my bad luck the issue was quite extensive and I had no cover in which I had to fork out for it - this happening left me short to cover my sky bill.
i called customer service and spoke to a agent called Alex, I made him aware of my situation and told him at that point I could only put £35 towards my £109 bill to which he was okay with at this point there was no mention of a minimum payment to keep my services running, he said there's a 50/50 chance I could get cut off but if I do then I can call back and get reinstated - 14 days on and I get cut off 4 days before I get paid in which i can then pay the remaining balance and next months bill on top as usual. I call back to say and speak to someone called Stuart who informed me there was no possible way they could reinstate my service unless I paid a certain amount to leave a £25 short fall (this to which I was unaware of as it never got mentioned with my previous called with Alex 14 days ago) I asked to be put through to a manager as I was unhappy with how my account was dealt with in that time I had to wait 2 hours for a call back to speak to one which didn't really achieve much as she just palmed me off with a basic reply probably read from there comms manual for all customers, in a time of need and cost of living I literally begged for them to reinstate as I have 3 kids and made them aware I would pay the outstanding and next months bill in 5 days time no problem to which I just got told no! clearly they don't give any thouught other than money, so come 2026 my services will be ending with them as they clearly don't care even though I've been loyal with a full tv subscription and 2 mobile contracts with them. If there was any feedback to give it would be a minus if that was an option, when they stipulate struggling to pay we're here to help they clearly don't! If I was actually told about the minimum payment from the start then I possibly could of sorted it at that point to avoid this but there incompetence has cost me otherwise!
