Please please help!!!

[Zoe1991x]

I have been with sky for 5+ years.. I have no intention of swapping provider and never even contacted another provider, I'm currently mid way through contract.  Today I got a email and text saying my broadband and talk is being cancelled as of May as going to a new provider.

Waited 2 hours to speak to someone to be told nothing they can do because it's been ceased by the new provider. Trying to explain I've not gone with a new provider I've no idea what's going on  it must be fraud. Apparently that isn't possible. And to check with the rest of my household. Well no one else in my house is able to do that.. Shes told me I have to wait to hear from my new provider.. But i don't have one so I have no idea what to do I'm so upset because I don't know how this has happened and sky won't help me 

[Daniel0210]

@Zoe1991x 

It's likely someone has agreed to move to the other provider and has provided an incorrect house number or postcode during the process. 

[Mark39]

@Zoe1991x this is most likely a mistake, as @Daniel0210 posted. OFCOM's advice for dealing with such scenarios aligns with what Sky has told you and is as follows. I've added bold to the most relevant bits:

"You will receive letters from your old phone company and new company to let you know you are moving provider. It will include the date that the transfer will take place.

If you don’t want to move to a new phone company, you should tell the provider who has taken over your service that you did not agree to the transfer. If you do this within 10 days, they will be able to put a stop to the transfer and you can carry on as before.

If the provider refuses to cancel the transfer, ask your current provider to cancel the transfer. This should be possible up until 24 hours before the transfer is due to complete, but it is best to do this at least 48 hours beforehand."