So this is my first time paying for broadband myself as we moved recently. I admit, I didnt have enough funds in my bank when the payment was due to come out, however a couple of days later I had enough so I did the manual payment. Since doing the manual payment, the app keeps telling me its paid, unpaid, then paid again, then overdue. It doesn't tell me straight! I have called sky helpline for advice and they said everythings fine on their end, there's no overdue payments, nothing outstanding. However since the call sky is STILL trying to take the payment out of my bank? And its still showing up as paid/unpaid/overdue depending which screen I'm on. I'm really stuck here, me and my partner are really confused as we keep seeing different things. I don't know wether to top my bank up again as it keeps trying to take money out (even though the guy on the phone said its all paid). Any help is really appreciated as we don't know what to do from here, thankyou in advance.🥲
