Please add new payment method - TV

[ThatGirlHanna]

Good afternoon

my billing section on my sky account is showing that for my streaming tv, I have no payment method set up - but I do.

sky recently cleared a debt from my account, and since then it's said I have no payment method despite setting up a direct debit, then changing to my card & back to a direct debit again to see if it would get rid of the alert.

Im also unable to access any premium services on my phone such as premium sms, pay by mobile etc despite having no spend cap - could this be affecting this? I've never had any kind of issue with it before & have been using these services for years & they were always processed & added to my bill.

if anyone has any helpful info, please let me know as it's driving me mad!

 

[caesarome]

@ThatGirlHanna 

Have you tried setting up your payment method again via this link:

https://www.sky.com/myaccount/bill/change-payment-method