Phone swap

[katehol10]

I have been trying to see if I can upgraded my phone but keeps saying restricted as I owe 4.99 cant see any bill for that so I rang up sky and was told there is no.outstanding amount but still cant see to upgraded and still.saying I.owe 4.99

[-Heather-]

Hi @katehol10 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141