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Discussion topic: Phone number not working

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This message was authored by: Cillbill

Phone number not working

Hi. I got my security questions wrong. I was given a number to call to reset new security questions.  However when I call it it states the number is not accessible. What can I do to contact them. I am in ireland. Regards

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This message was authored by: Daniel0210

Re: Phone number not working

Posted by a Superuser, not a Sky employee. Find out more

@Cillbill 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

 

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Call Sky Ireland and when prompted for it say "forgotten it" or similar. Sky should be able to verify your identity as the account holder by other means and then set up a new telephone password with you.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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