Phone bill

[Kam26]

I'm struggling to repay my bill which is due Monday, but I can pay it by end off next week, is that okay to do and will I get any late fees or restrictions?

[Daniel0210 · Accepted solution]

@Kam26 
This billing process applies to all customers …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Kam26]

So when i am able to pay to pay my bill a week later from the due date can I just pay it through the app?

[Daniel0210]

@Kam26 

How do you normally pay? That will determine when services will be restricted. 

[Kam26]

Direct debit comes out in 28th of each month normally 

[Daniel0210]

@Kam26 

Sky don't process payments at a weekend anyway so they will attempt it at the beginning of next week. If it fails they will try again 10 days later. 

[Kam26]

Okay thank you for your

help