Discussion topic: Phone bill paid early
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Message posted on 14 Jan 2025 01:40 AM
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Phone bill paid early
I paid my phone bill early (and £2 extra) but it's still saying that i'll be charged on the 19th. is this correct?
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All Replies
Message posted on 14 Jan 2025 01:59 AM
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Re: Phone bill paid early
@lilixx If you have a direct debit setup you should not make manual payments especially so close to the DD date as it won't stop it from being taken.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 14 Jan 2025 02:02 AM
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Re: Phone bill paid early
I paid early as i had the money and urgently needed to change the date.
It says my bill has been paid in full on the app which is why i'm currently confused. it also says my next bill is paid next month which again is why im confused.
Message posted on 14 Jan 2025 02:11 AM
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Re: Phone bill paid early
@lilixx Please see my previous reply, paying early does not stop a direct debit.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 14 Jan 2025 03:07 AM
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Re: Phone bill paid early
@lilixx
If you have a continuous payment method set up you should never need to make a manual payment. Once the usual direct debit payment has been processed a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making any manual payments unless requested to by Sky.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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