Phone Call regarding 40% discount

[MightyQuinn]

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@Harriet11 wrote:

E.mailed arrived just after?? I shall change password. Had this a few months ago and then equipment I didn't need or ask for arrived. Took ages ringing up getting it returned. 

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Hi @Harriet11   I would be on your guard https://www.sky.com/help/articles/account-takeover

[TimmyBGood]

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@Harriet11 wrote:

It was much easier talking to people when the offices were in Scotland, that's for sure. 

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https://www.skygroup.sky/article/sky-confirms-major-investment-to-transform-livingston-campus-suppor... 

[Harriet11]

Just rang SKY. It was a genuine call, but of course it involved sending me new equipment as in a mini box. I don't need it, we have 1 tv not multiple tv's in the house. Spent 10 minutes trying to explain I don't 'need' anymore bits !! 🙄. Also changed my password too.

[Harriet11]

SO...yesterday call from Sky offering to lower my bill. I had difficulty understanding the gentleman caller. Asked 4 times for him to slow down talking. Saix twice 'Please don't send me any more equipment, I don't want or need it'. Call ended. I rang customer service and relayed conversation etc. Now I find ewuipment is arriving tomorrow. Now another call to get a returns label and a journey to the post office......😡

[PandJ2020]

The call wasn't from Sky.

BE VERY CAREFUL ABOUT RETURNING EQUIPMENT.  If you do not send it back to Sky then the scammers will have it and you'll have the bill.

https://www.sky.com/help/articles/account-takeover

[Chodley]

What did customer services say when you called them and tol them about this conversation? Did they spot this was likely a scam?