Phone Bill Payed Twice

[CaitlinOxo]

I didn't have enough money in my bank account when my phone bill was supposed to be taken out. I then payed said phone bill via the my sky app on the same day it was supposed to be taken out. I woke up this morning to find that it has been taken out of my account again automatically. I am unsure as to whether or not I can get the one I paid for refunded or if it will just be there to cover for next months phone bill?

[Daniel0210]

@CaitlinOxo 
If you have a continuous payment method set up you should never need to make a manual payment. Any failure of a direct debit because of insufficient funds is automatically attempted again 10 days later. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[CaitlinOxo]

@Daniel0210 

Thank you for responding to me, I really appreciate it. It was really helpful. I have just checked and it is now showing as credit. How do I go about potentially getting it refunded? 

[Daniel0210]

@CaitlinOxo 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[CaitlinOxo]

@Daniel0210 

Thank you so much for your help! Have a good day

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to CaitlinOxo.

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.