People & sharing - email not being sent

[WilliamL]

Hi I have tried to add my partner to the account as a manager however she never receives the email which is supposedly sent via the people and share link. We have looked in junk and have also tried another email address, but nothing seems to work. Does anyone know what the issue is and how can I add someone else to my account?

[caesarome]

All we can suggest is to get in contact with Sky to see if they can help so  under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295