Payments

[Shaunskeeles]

Hi there it looks like I have paid 2 lots for this month's bill just wondering if I can get a refund for one of the payments I called last Wednesday and I spoke to a guy and he said that he had done the refund but I still have not had anything back yet.

[Daniel0210]

@Shaunskeeles 
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s still showing as a credit.