Payments

[Vic861]

In May I cancelled my subscription with you as the price was to much. My husband took out a new customer service with you and we had sky glass fitted. 
our old broadband connection is still active and you have taken two months payments from me

[Mark39]

@Vic861 seems like your broadband subscription may not have been cancelled. Give Sky a call to sort it out (we're customers here).

[DaveDrizen]

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@Vic861 wrote:

In May I cancelled my subscription with you as the price was to much. My husband took out a new customer service with you and we had sky glass fitted. 
our old broadband connection is still active and you have taken two months payments from me

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I presume you have broadband with another provider now as you can't have Sky glass without internet as that wher it gets its signal from. Is your new broadband provider virgin? As unless it is you old broadband  connection can not be active as it impossible to have both your new and old broadband providers from the same open reach cable box