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Discussion topic: Payments 0

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Lisaellis
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This message was authored by Lisaellis This message was authored by: Lisaellis

Payments 0

‎23 May 2024 09:15 AM

I've paid my bill and put new card in

 I'm trying to call customer service and it keeps saying we have asked you to call because you have no card details on file when I have. How can I contact sky 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Payments 0

‎23 May 2024 09:31 AM

Posted by a Superuser, not a Sky employee. Find out more
@Lisaellis wrote:

I've paid my bill and put new card in

If you paid this today then you need to wait until the payment has been cleared which can take up to 24 hours. If you were more than 2 weeks late in making this payment you will need to pay the next bill as well before your services are restored.

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Exiled-in-HH
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Payments 0

‎23 May 2024 12:24 PM

Can you log onto your account online or via theMySky app?

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