Payment

[JapseeratBajwa]

 I got an email that my sky transaction had been failed but according to my bank it's already gone though. Why I am getting such emails when I already done a payment.

[caesarome]

@JapseeratBajwa 

If you bill is paid by a direct debit and it has been paid what does the MySky app show regarding this payment, does it say it has been received and that the total is £0.00 ?

Are you also sure this email was from Sky, so does it address you by your first name ?

[JapseeratBajwa]

It does show my name

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@JapseeratBajwa wrote:

 I got an email that my sky transaction had been failed but according to my bank it's already gone though. Why I am getting such emails when I already done a payment.

[JapseeratBajwa]

 this is the email I received 

[caesarome]

Ignoring that email for a minute what does your bill on the MySky app show, does it also show that the payment has failed, you can also view it here:

https://www.sky.com/bill/tv-broadband-talk

[Daniel0210]

@JapseeratBajwa 

Your image was rejected as it contains you full personal email address. Feel free to resubmit the image making sure to block out all personal information.