Payment

[Joanna73]

You seem to be having problems taking money this month and last month from my usual direct debit details.

The account hasn't changed, the details have remained the same. 

I received a message saying you're having difficulty taking a payment and yet there are sufficient funds

[PandJ2020]

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@Joanna73 wrote:

You seem to be having problems taking money this month and last month from my usual direct debit details.

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Not us - this is a customer led help forum...

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I received a message saying you're having difficulty taking a payment and yet there are sufficient funds

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What does your account show when you log in and check?

Is the mail really from Sky?  There are many scam mails around - and this might be trying to phish information from you if you click on any links...