Payment

[daretobe12]

I have bank statement showing I paid full amount but on sky mobile different amount so restriction on account why and how possible.  Have snap shot to showing this

[caesarome · Accepted solution]

@daretobe12 

A few questions:

Did you make a manual payment and if so when did you make this ?

If your mobile has been restricted due to a non payment as well as paying it have you now setup your payment method again ?

[daretobe12]

It was a direct debit tv package and mobile both come out 15th amount that left account is different to what sky bill says 

[caesarome]

How much was taken and what does your Sky bill say should have been taken ?

[daretobe12]

83.46 from bank

76.92 paid on sky account

Then says I owe 18.37

Very confusing as I made full payment and it says 0.00

[daretobe12]

OK here we go just login and now saying 0.00 

83.46 paid so nothing owed 

• But says make miss payment I clicked on it now it says pay 0.00 obviously cannot pay zero

[caesarome]

Are you making making manual payments as there shouldn't be any need to do this.

[daretobe12]

No direct debit only

[caesarome]

Your only option would be to speak to Sky about this by either calling them or use the social media links at the bottom of this page.